Tammy & Debbie I have some good news! . . . (For a change) The replacement bed arrived this morning and it looks just great. It matches the rest of the bedroom set wonderfully. I want to thank both of you and Grindstaff's for your perseverance and integrity. It has been a long recovery, but you gave me the confidence through the process that the situation would be resolved. There is certainly some initial concern whenever you deal with a company at such a distance, but you responded to my concerns and sheltered me from dealing with the manufacturer. You successfully achieved the objective quality and customer satisfaction and I would definately recommend your company to others. Again, thank you from a very happy customer. John |
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